Our 24/7 reactive facilities maintenance service completes in excess of 18,500 incidents and emergencies a year, all of which are channelled through our specialist rail call centre. Whether we are dealing with flooding, failing assets, or a major event in the Capital, we pull out all the stops to get the job done on time, every time.
Floods: In May 2011, a pump failure caused flooding at Charing Cross station. Lanes’ emergency team responded quickly, armed with specialist equipment which allowed them to remove the water immediately and prevent it from re-entering the station. This swift action minimised passenger disruption and avoided long term closure of the station.
Upgrades: Call outs to failing public toilets at Baker Street station were reaching unacceptable levels in April 2011. Lanes scoped urgent upgrade works with an advanced and environmentally friendly option and completed the enterprise within a week of receiving approval, almost reducing faults to zero.
Royalty: On the Royal Wedding day in April 2011, extra staff and engineers from Lanes’ Rail team were stationed strategically across the Underground network to ensure optimum response times in case of problems. Our ability to accommodate the unusual and the dedication of our people helped make sure the capital’s transport system continued to function smoothly, despite the massive influx of tourists and wedding well-wishers.
Our 24/7 reactive teams respond to:
- Building fabric failures (tiling, glazing, flooring, platform nosings, etc)
- Internal and external drainage issues
- Water seepage management
- Fencing and vegetation management
- Coin counters and safe problems
- Lock failures
- Adverse weather incidents
- Emergency situations