Awards News

Lanes Utilities shortlisted for New Civil Engineer TechFest Award


Lanes Utilities has been shortlist for a New Civil Engineer TechFest Award after developing an app that monitors the happiness of its workforce. Every day, the Feeling App asks all field operatives how happy they feel, and offers support for colleagues who say they want to talk to someone about a problem they face. Lanes…


Customer Solutions Centre wins national partnership award


The Customer Solutions Centre, created by Lanes Group and Thames Water to work together to deliver excellent customer service for wastewater customers, has won a Water Industry Achievement Award. The Customer Solutions Centre (CSC) won the Partnership Initiative category of the national awards, which were presented last night (Tuesday 23 May 2017) at The Vox…

Lanes and Thames at the WIA awards

Lanes wins double recognition in Construction News Awards


Lanes Group has been named as a finalist in two categories in the prestigious Construction News Awards 2017. The company has been shortlisted for the Specialist Contractor Award, while its utilities division has been shortlisted for the Health and Safety Excellence Award. Lanes Group, the UK’s largest independent drainage specialist, could point to rapid growth…

Engineer Wearing PPE

TW Spotlight Award


Lanes duo win service award after hospital visit Thames Water has given two Lanes Group wastewater engineers customer service awards after they used one of their rest breaks to visit an elderly customer in hospital. The 85-year-old customer lived in one of three semi-detached houses in Surbiton, South London, which had been having problems with…

Dan Merry Lanes Thames Water Engineer

There’s no need to dress this up – Zoe is brilliant!


Zoe Renshaw has won a prestigious national award for her selfless voluntary work by being a lion, a frog, an elf – and a whoopee cushion! In the last five years, the Lanes Group bid manager has spent many hours of her spare time helping a number of community groups, and is always willing to…

Zoe Renshaw with Award

Lanes Group wins two AXA insurance customer service awards


Close attention to detail and a determination to continuously improve have contributed to Lanes Group winning two customer service awards from global insurance provider AXA. The company has won the AXA Assistance national award for being the UK contractor with the lowest percentage of upheld complaints (all perils) in 2015-2016. It has also won the…

Lanes for drains staff with AXA Customer service awards