Training News
Drainage engineers at Lanes Group plc are among the first operatives to undergo new training designed to develop essential knowledge and skills for when using water jetting for surface cleaning. The Drain, Sewer and Surface Preparation up to 275 Bar practical module, or DSP for short, developed by the Water Jetting Association (WJA), includes new…
Water utilities and drainage specialist Lanes Group plc has won a Procurement Skills Accord for the fourth year in a row. The training and skills development accolade has been presented by the Energy & Utilities Skills Partnership. The company was one of 18 tier one utility service suppliers successful in achieving Accord status out of…
Drainage and wastewater specialist Lanes Group plc has created a national quality assurance centre that is significantly speeding up the delivery of CCTV survey reports for customers. The new centre of excellence based at the company’s Manchester HQ offices is also improving the detail and quality of survey reports and supports major projects, such as…
The phrase ‘a woman working in a man’s world’ is fast becoming less and less relevant says Lanes area development manager Sian Wyn Jones, if her experience is anything to go by. To mark International Women’s Day, we’re showcasing the work of women who work at Lanes, the UK’s largest independent drainage specialist. Sian has…
Louise Paterson has spent a lot of her working life at the sharp end of delivering customer service. For 10 years, she worked in a police emergency call centre. Now, as head of operations in the customer solutions centre (CSC), the nerve centre of Thames Water’s wastewater maintenance operation, she is doing her best to…
You won’t be with Lanes Group plc’s new customer service manager for long before you hear the ‘F’ word. “We had a bit of a challenge with this service. It wasn’t doing quite what the customer needed. We saw there was a solution, so I’d say, let’s fix it!” Joann has been applying this enthusiasm…
Drainage and water utility specialist Lanes Group plc has increased in-house water jetting training by 70 per cent over the last two years. The training uplift is part of a wider skills development initiative to ensure the company sets the highest possible quality and health and safety standards. Water jetting training is carried out by…
Drainage and wastewater specialist Lanes Group plc has become the first service provider in the water utility industry to support its staff by using trauma risk management. The process, known as TRiM, originated in the Royal Marines and was used to assess battlefield trauma. Outside the military, it is most commonly used to support staff…
