Training News

Welcome to the drainage industry – my world of work


The phrase ‘a woman working in a man’s world’ is fast becoming less and less relevant says Lanes area development manager Sian Wyn Jones, if her experience is anything to go by. To mark International Women’s Day, we’re showcasing the work of women who work at Lanes, the UK’s largest independent drainage specialist. Sian has…

Let’s do exciting sewer work without the emergencies


Louise Paterson has spent a lot of her working life at the sharp end of delivering customer service. For 10 years, she worked in a police emergency call centre. Now, as head of operations in the customer solutions centre (CSC), the nerve centre of Thames Water’s wastewater maintenance operation, she is doing her best to…

In-house training boost for drainage operations standards


Drainage and water utility specialist Lanes Group plc has increased in-house water jetting training by 70 per cent over the last two years. The training uplift is part of a wider skills development initiative to ensure the company sets the highest possible quality and health and safety standards. Water jetting training is carried out by…

Utility careers in fast lane with Pathway to Success


Water utility maintenance provider Lanes Group plc has created an innovative career and pay system designed to help retain and recruit skilled people and support operational excellence. Pathway to Success has been introduced across the company’s operational teams delivering wastewater network service (WNS) maintenance services for Thames Water. Lanes believes it is one of the…

Water jetting training boost for Lanes drainage engineers


Lanes Group plc has introduced a rolling programme of accredited water jetting training to boost the operational skills and safety of its drainage operatives. It is delivering City & Guilds accredited courses developed by the Water Jetting Association (WJA) to train drainage operatives to a uniform and recognised standard. The in-house programme has been adapted…