West London News
Water jetting and vacuuming technology supplied by Lanes Group has been used to help build a structure that will define high-tech – the new physics building at Oxford University. The new Beecroft Building will be home to some of the world’s leading scientists doing cutting edge research. Lanes was commissioned by principal contractor Laing O’Rourke…
Charlotte Prom is a woman working in a traditionally male-dominated industry. But she says her biggest challenge has been being an American working in Britain. Speaking on International Women’s Day (March 8 2017), she said her experience show the cultural curve ball may come from surprising directions, but it can still be hit out of…
A new Customer Solutions Centre, which defines a radical new way for Lanes Group and Thames Water to work together to enhance customer service, has been shortlisted for a Water Industry Achievement Award. The Customer Solutions Centre (CSC) is a finalist in the Partnership Initiative category of the national awards. The CSC, in Slough, Berkshire,…
An astonishing 3,000 people, including hundreds of children, are getting enhanced protection from sudden cardiac arrest after Lanes Group donated a heart defibrillator to a Berkshire school. The drainage and asset maintenance specialist has donated the life-saving device to St Mary’s CE Primary School in Slough, Berkshire, which is located next to a Sure Start…
Lanes Group plc has opened a new drainage services depot in Slough, Berkshire, to serve West London and the Thames Valley. The move enhances the company’s ability to support customers in the region with a comprehensive range of drain unblocking, repair and rehabilitation services, and improves the sustainability of its operations. The depot, known as…
Michelle Casteel was all smiles after her customer service was put to the test and she passed – by finding a pizza restaurant. The Lanes Group planner was asked by a mystery caller if she could advise where to buy a pizza, and she immediately got onto Google and gave an answer. She didn’t know…
Annie Trafford is thriving as a drainage engineer working for Lanes Group because she loves the challenge of solving hidden drainage puzzles and making customers happy. She is one of the small but growing number of women who are being won over to working in the drainage and sewer maintenance industry, and thinks others should…
Lanes Group plc’s Utilities Division has moved into a new Customer Solutions Centre to work alongside Thames Water colleagues delivering ground-breaking wastewater maintenance services to 15 million customers. Five new regional customer solutions teams, made up of Lanes and Thames Water staff, are working in the centre, planning, scheduling and overseeing 1,000 drain and sewer…
