Bigger means better for Lanes customers in East London
The expanded Lanes East London business development team, from the left: ADMs Mark Ansell, and Dave Cosgrove, South East Regional Manager Paul Monck, and ADM Steve Murrells.
It is all systems go at Lanes Group plc’s East London depot, with a bigger and better team, and more advanced technology to serve drainage customers in the nation’s capital.
Lanes East London, based in Rainham, has a new South East Regional Manager, Paul Monck. He is leading an expanded business development team, and has two new specialist vehicles in the depot’s fleet.
The depot team shares the depot site with the Lanes Rail Division, which is also rapidly expanding after winning new and larger maintenance contracts for London Underground.
Paul, who has 20 years’ experience in the drainage industry, said the company’s investment in the service network depot is designed to give customers the highest quality service.
He said: “Our industry is driven by building positive relationships with customers, and always being in the right place, at the right time, with the right equipment and expertise to solve drainage problems quickly and safely.
“Having an expanded business development team at Lanes East London will allow us to make sure all our customers’ needs are met, and that we can deliver all the value that getting a service from the UK’s biggest independent drainage specialist has to offer.”
The team of area development managers (ADM), who work closely with commercial customers, has been expanded from two to three, reflecting Lanes’ confidence in growing the depot’s customer base.
Long-standing ADM Steve Murrells has been joined by new recruits Dave Cosgrove, who previously worked for a national waste management company, and Mark Ansell, who has been working within the Fuel & Construction Industry.
Dave Cosgrove said: “There is a lot to learn, but it’s an exciting environment to work in. We get a lot of good training and support within Lanes, so we’re quickly becoming confident that we can give our customers very good support.”
Mark Ansell said: “Having a good drainage system is important for all of us, and even more so as weather patterns change and become more volatile. It’s good to be working for a cutting-edge business at the forefront of doing such vital work.”
Lanes East London has also taken delivery of a new recycler jet vac tanker, and a new CCTV drainage survey van, fitted with the latest digital camera systems and software that give customers faster and more detailed survey reports than ever before.
Recycler jet vac tankers can filter and reuse their water, making them 68% more productive than standard jet vac tankers. This allows many larger and more complex drain and sewer cleaning tasks to be completed faster and more cost-effectively.
Paul Monck said: “Lanes has an amazing national network. We will be working, especially, with colleagues at depots in West London, Sevenoaks, St Neots, and Swaffham to make sure all customers, from householders, up to the biggest businesses, fully benefit from Lanes expertise and capability.”