Drainage services for insurance companies

For insurers, dealing with drainage-related claims is a process that requires prompt action. GL1_1811 edit (1)

Policyholders dealing with drainage problems need their claims to be settled quickly to get their property back in working order – this means that insurance companies will need to work with a drainage service provider that can provide top-quality repair work, and handle the claims management process in a way that’s efficient and professional.

As the UK’s leading privately-owned specialist drainage and wastewater contractor, Lanes for Drains is ideally placed to work with insurers on drainage-related insurance claims, delivering planned and reactive repair work on drainage and clean water systems.

We work closely with loss adjusters, insurance companies, estate agents and brokers to manage the claim from start to finish, helping us deliver a smooth and hassle-free experience for everyone involved.

For more information on how Lanes can work with insurance companies as a contractor on drainage-related claims, call us today on 0333 255 7502, or fill out our online enquiry form to request a call back at your own convenience.

The basics of our service for insurers

Lanes for Drains provides drain repair and maintenance work directly to domestic customers and through insurers, with a service characterised by high standards of workmanship, professionalism and safety.

Our nationwide network of depots allows us to quickly respond to callouts across the UK on a 24/7 basis, using the latest technology to quickly diagnose and repair the problem in a way that minimises disruption for the property owner.

We can also offer comprehensive end-to-end claims handling services, encompassing:

  • First notification of loss
  • Claims management and administration
  • Loss adjustments
  • Supply chain management

We aim to make all of these processes as transparent and reliable as possible, with comprehensive report writing and a fully auditable service.

We are also able to adhere to our insurance partners’ specific claims philosophies, ensuring that the end user receives a seamless customer experience.

The types of insurance claims we handle

We are able to work with insurance companies on dealing with claims related to repairs affecting both drainage and clean water systems.

Drainage claims

Our drainage services usually begin with an initial CCTV survey, using sophisticated imaging systems to remotely survey the inside of the pipes and identify any problems without having to resort to disruptive excavation of the area.

Once the issue has been correctly diagnosed, we will liaise with the insurance company and schedule the relevant repair work with the policyholder as soon as the claim has been authorised, meaning that any problems can be resolved quickly and with a minimum of fuss.

Clean water claims

When problems arise with a property’s clean water system, we will work with our contractor network to identify leaks and pipe damage, before using our cutting-edge technology to repair the affected pipe.

As with our drainage repair services, we aim to keep disruption to a bare minimum, utilising the most effective repair methods for each job.

A complete service, backed by years of experience

When it comes to working with insurers on drainage claims, Lanes is one of the UK’s most knowledgeable service providers, with years of experience of partnering with GL1_1711 edit 2 (3)insurance companies through our former Lanes Assistance Services brand, as well as our subsidiary UKDN Waterflow (LG) Ltd.

Because we operate more than 25 offices and depots nationwide, we are uniquely able to provide drainage repair and maintenance services to properties across the UK through a self-delivery model.

This allows us to take complete ownership of the work we do, guaranteeing a high standard of work and making us transparent and easy to work with.

We already work with brands such as NPA 24:7 on drainage services, and we are committed to building lasting relationships with our insurance sector partners.

Our accreditations

As a member of the National Association of Drainage Contractors, Lanes is fully accredited to delivering high-quality repair and maintenance work in a way that meets ISO standards for safety and occupational health.

You can find out more about our full range of accreditations for further assurances about the quality you can expect when working with Lanes.

Contact us today

If your insurance firm is looking for a reliable drainage sector partner that can handle claims efficiently, Lanes for Drains represents an ideal choice. Call us today on 0333 255 7502, or fill out our online contact form to request a call back.

You can also find out more about our services for domestic insurance customers, or the insurance-related work our tankering division performs for commercial clients.