News
After trying to catch a rat whilst out for a walk, Olive, a Bedlington terrier, chased a rodent into a waste outlet pipe. After not being able to retrieve Olive, the owner contacted Thames Water for some assistance. Engineers James Lewis and Jack Gale, who are most accustom to unblocking fatbergs, didn’t think they would…
Drainage and utility specialist Lanes Group plc has won a coveted water industry innovation award for its development of the world’s first virtual reality team training theatre. The company has won the Institute of Water of Innovation Award 2020 for the South East Region for leading the development of virtual reality (VR) capability in a…
Lanes Group plc is backing water companies who are urging customers not to switch to flushing substitute products down toilets during current toilet paper shortages. Panic buying triggered by the COVID-19 pandemic has raised concern that people may resort to swapping toilet paper for other products like wet wipes and kitchen towel, which could increase…
A fully recyclable board game has been made available to download for free for families who want to have fun while stuck inside and learn about an important environmental issue at the same time. Created by the team at Lanes for Drains, Pipes & Ladders is a quirky new take on the classic game of…
What would you expect to find in a sewer? It’s a question that most people won’t often think about too closely, but for companies like Lanes for Drains, it’s a day-to-day reality. Our job is to keep the UK’s drains and sewers clear, flowing and in good working order – and that means making sure…
The phrase ‘a woman working in a man’s world’ is fast becoming less and less relevant says Lanes area development manager Sian Wyn Jones, if her experience is anything to go by. To mark International Women’s Day, we’re showcasing the work of women who work at Lanes, the UK’s largest independent drainage specialist. Sian has…
Louise Paterson has spent a lot of her working life at the sharp end of delivering customer service. For 10 years, she worked in a police emergency call centre. Now, as head of operations in the customer solutions centre (CSC), the nerve centre of Thames Water’s wastewater maintenance operation, she is doing her best to…
You won’t be with Lanes Group plc’s new customer service manager for long before you hear the ‘F’ word. “We had a bit of a challenge with this service. It wasn’t doing quite what the customer needed. We saw there was a solution, so I’d say, let’s fix it!” Joann has been applying this enthusiasm…
