News

New drainage depot boosts service and sustainability

10/10/2016

Lanes Group plc has opened a new drainage services depot in Slough, Berkshire, to serve West London and the Thames Valley. The move enhances the company’s ability to support customers in the region with a comprehensive range of drain unblocking, repair and rehabilitation services, and improves the sustainability of its operations. The depot, known as…

Health and safety chief Andrew achieves chartered status

08/09/2016

  Andrew MacCuish, Head of Health, Safety, Quality and Environment at Lanes Group plc’s Utilities Division, has become a Chartered Member of the Institute of Occupational Health and Safety (IOSH). He had to prove a high standard of continual professional development, then complete an open book assessment and give a peer-reviewed presentation to qualify for…

Say cheese Michelle – you passed the pizza test!

24/08/2016

Michelle Casteel was all smiles after her customer service was put to the test and she passed – by finding a pizza restaurant. The Lanes Group planner was asked by a mystery caller if she could advise where to buy a pizza, and she immediately got onto Google and gave an answer. She didn’t know…

Annie loves solving drainage puzzles to make customers happy

20/07/2016

Annie Trafford is thriving as a drainage engineer working for Lanes Group because she loves the challenge of solving hidden drainage puzzles and making customers happy. She is one of the small but growing number of women who are being won over to working in the drainage and sewer maintenance industry, and thinks others should…

Middlesex disability cricketers win promotion

20/07/2016

Middlesex County Cricket Club’s disability cricket programme, sponsored by Lanes Group plc, is celebrating a big milestone after its D40 hardball team was crowned Development League champions. The win has led to promotion to the D40 League South Division next season, where they will regularly face county teams with many of the top players in…

Lanes teams move into innovative Customer Solutions Centre

15/07/2016

Lanes Group plc’s Utilities Division has moved into a new Customer Solutions Centre to work alongside Thames Water colleagues delivering ground-breaking wastewater maintenance services to 15 million customers. Five new regional customer solutions teams, made up of Lanes and Thames Water staff, are working in the centre, planning, scheduling and overseeing 1,000 drain and sewer…