News
New operational chief brings consumer expertise to Lanes Lanes Group has enhanced its consumer expertise by appointing Michael Hall as Head of Operations of its Utilities Division. Hall had previously been a senior manager at one of the UK’s leading home improvement retailers. He is also a Major in the Royal Marine Reserve and has…
Lanes Group plc has opened a new drainage services depot in Slough, Berkshire, to serve West London and the Thames Valley. The move enhances the company’s ability to support customers in the region with a comprehensive range of drain unblocking, repair and rehabilitation services, and improves the sustainability of its operations. The depot, known as…
Andrew MacCuish, Head of Health, Safety, Quality and Environment at Lanes Group plc’s Utilities Division, has become a Chartered Member of the Institute of Occupational Health and Safety (IOSH). He had to prove a high standard of continual professional development, then complete an open book assessment and give a peer-reviewed presentation to qualify for…
Michelle Casteel was all smiles after her customer service was put to the test and she passed – by finding a pizza restaurant. The Lanes Group planner was asked by a mystery caller if she could advise where to buy a pizza, and she immediately got onto Google and gave an answer. She didn’t know…
Annie Trafford is thriving as a drainage engineer working for Lanes Group because she loves the challenge of solving hidden drainage puzzles and making customers happy. She is one of the small but growing number of women who are being won over to working in the drainage and sewer maintenance industry, and thinks others should…
Middlesex County Cricket Club’s disability cricket programme, sponsored by Lanes Group plc, is celebrating a big milestone after its D40 hardball team was crowned Development League champions. The win has led to promotion to the D40 League South Division next season, where they will regularly face county teams with many of the top players in…
Lanes Group plc’s Utilities Division has moved into a new Customer Solutions Centre to work alongside Thames Water colleagues delivering ground-breaking wastewater maintenance services to 15 million customers. Five new regional customer solutions teams, made up of Lanes and Thames Water staff, are working in the centre, planning, scheduling and overseeing 1,000 drain and sewer…
Hard-paddling raft racers from Lanes Group plc have finished second in a Thames Water charity race – despite a crash on the start line. A Lanes Group team was taking part for the first time in the annual Thames Water raft race on the River Thames in Reading in aid of WaterAid. A total…