Customer Focus


At Lanes Group, we solve the problem of wastewater, removing it from people’s lives with service that is second to none, remaining committed to integrity, innovation and collaboration at every turn.

Our commitment to customers and partners is without question, and with integrity being the first of four values that we carry across the entirety of Lanes Group, we lead by example, proactively evaluating and re-evaluating our processes to make sure that we delight and over deliver in equal measure.

Perhaps the best example of this is our desire to collaborate with and deliver the best possible solutions to both our partners, and their customers. Our company culture perfectly equips us to more than carry our weight in these partnerships, operating with integrity and prioritising transparency, accountability and reliability.

For more information call us on 0800 526 488 or use our online enquiry form


Our ‘One Team’ initiative is an optional, above-and-beyond initiative that we can enact, placing Lanes team members alongside your key department staff, all within the same building. In doing so, we make sure that a single approach is adopted by the team as a whole, removing the need for liaising between multiple parties across several locations to decide upon and deliver solutions at critical moments. The benefits of this approach are immediate, agreeing and enacting solutions in hours rather than days, and getting answers to customers faster than ever before – increasing efficiency and customer satisfaction in one fell swoop. Our recent creation of a dedicated customer solutions centre in Slough, in partnership with Thames Water, is a testament to our continued commitment, not only to this approach, but to customer service full stop.