At Lanes for Drains, we aim to deliver an impeccable level of customer service, 24 hours a day. But don’t just take our word for it, here is what some of our customers say:
‘Lanes for Drains is responsive to our needs any time they are called day or night.’
Lanes for Drains is responsive to our needs any time they are called day or night. Working for the public sector we have to deal with drainage/sewerage problems on sometimes a daily basis and Lanes for Drains has never failed to respond to our needs.
– Jeffrey (HMP Onley) (Birmingham)
‘Continually impressed by the excellent service that Lanes For Drains provides’
I just wanted to send a note to say that I am continually impressed by the excellent service that Lanes For Drains provides. The few times I have requested support from Lanes For Drains it has been a very fast and efficient service. Your teams are very knowledgeable and very helpful and nothing is too much trouble. It makes a pleasant change to deal with a company that takes pride in providing a first class service. I have no problems at all recommending your company. Keep up the good work and thanks for all your help so far.
– Bob (G4S Integrated Services) (Birmingham)
I wanted to let you know how impressed I have been with the service we have received from your Eastleigh branch. The guys who came and performed the survey were courteous and timely, and when queries were raised over the report there was no hesitation in sending someone (Frank) out late in the evening to do a second site visit to clarify the situation. Heidi in the office has been incredibly accommodating and helpful and I would recommend your services to anyone. Thank you!
– Jennifer (Eastleigh)
‘Pat on the Back’
I would just like to bring to your attention and thank you and your team the efforts your guys went to yesterday.
We had a process change and needed some additional work carried out on top of our normal interceptor clean to help us keep in compliance with the water authority. Instead of just saying “we can’t do that” the guys came up with a solution and got the work done anyway.
I’ll be honest this was a bit of a breath of fresh air to me as most of my contractors would of just done what their job cards told them to do and left it for someone else to sort out. So could you make sure the guys get a pat on the back and thank you for the on going service you provide.
– Mr. Reynolds
‘Very Satisfied with the Job’
I am writing to inform you that I am very satisfied with the job that your team has carried out in our restaurant. I would be delighted if you please would pass this message onto them.
– Mr. Cason (Rainham)
‘Can’t speak highly enough’
Your lads have finished in the yard, our guys can’t speak highly enough of them today in what is a difficult yard health and safety wise they cleaned the drains out completely and safely and in the end it was us urging them that they could call it a day as they wanted to carry on going as there were still some bits they thought could be cleaner. Please pass on our thanks to the lads and we’ll certainly give you a call when they need doing again.
– Adam (Manchester)
Thank the lads for Saturday night, everything went really well all the works where completed. They did a great job.
– Mr. Wilkinson (Rainham)
Yesterday, we had a couple of your engineers (Simon and Paul ) on site carrying out a drain survey.
It was an absolute pleasure working with these guys. To say they couldn’t do enough for us would be an understatement; they are a credit to your company.
As Facilities Manager, I work with hundreds of contractors throughout a year, and these lads were some of the best I’ve come across. You don’t find that sort of attitude often these days. It was really refreshing — and the fact that they were both young makes it even more surprising, in my experience.
– John –
‘Very Successful Jetting Operation’
Your operatives have just left site after a very successful jetting operation in Rainham. There was quite a build up of cement in the channel of both foul manholes in the basement which has now been cleared.
There was also a plunger stuck in the line between the pumping chamber and the foul manhole which your operatives have removed. The line appears to be running freely now, so thank you. I would like to take this opportunity to tell you how pleased I am with your level of service. Your gang were extremely helpful and their attitude was very positive; something which is I haven’t experienced for quite a while. Please relay my gratitude to your team and ensure that they are all praised for their “can do” approach.
– Conor (Rainham)
‘Paul is a credit to your company’
Can I register my appreciation regarding the assistance I received from your engineer Paul Copsey, in his thoroughly professional dealings with this fault tonight.
Paul was excellent in keeping the Desk informed of developments, and in my opinion went the ‘extra mile’ in his efforts to resolve this issue, which he eventually did.
I have already thanked Paul for his assistance, but felt it should also be reflected via your office. Paul is a credit to your company.
– Frank, at City Holdings (Preston)
‘High Standard of Customer Service’
If my experience today of your customer service is your usual standard, I can’t possibly see how you could improve it. Thank you from a very satisfied customer.
‘Danny from Lanes for Drains was brillant’
I find it difficult to imagine how you could improve on this service. Danny was brilliant from Lanes for Drains. Many thanks.
‘Engineers Positive Approach’
I’m very pleased with the engineers prompt attendance and positive attitude – they did an amazing job. Thank you.
– Mr. Sanderson (Leeds)
‘Castlebrae Saves the Day’
Danny and I would like to take this opportunity to thank you for all the work your teams have done for us to fix the problems left by the other contractors and to find the initial problem and repair that. We really were completely at the end of our tethers by the time Castlebrae came to us and the relief to see the work getting done thoroughly, efficiently and swiftly was fantastic.
It was so great to know that you had the professional know-how and great crews to get the work done. I honestly had begun to think that this problem was going to be with us forever. Yet your teams turned up with a great attitude and professional manner, simply determined to get the job done properly and professionally. You assessed the situation, repaired all the damage caused by the previous company, fixed the existing problem, tidied up the site and finished the job in less than 2 weeks, and we have been dealing with this problem since November last year!
So in other words this problem had been hanging over our heads for almost half a year! I cannot tell you how much we wish we had found your company first! Heart felt thanks once again.
– Christina & Danny (West Lothian)
‘Impressive Service with friendly advice’
I was most impressed with your overall service when we used you on Friday 8th June. I called your office at Lunchtime with a non urgent request and you confirmed you would have someone with us the same afternoon. As the day progressed I received a call to confirm we would still be getting a visit even though it was past 17.00 in the afternoon.
Your engineer (Mr. Zilius) arrived around 18.30 from memory, and was very polite and courteous. He established the problem immediately and set about resolving in an efficient manner. He was able to give generic advice on the state of the drains and confirmed that rather than something more serious, the blockage was most likely due to the property not being used on a daily basis for several years prior to our recent purchase.
He ensured we were happy with his work and left the site clean and tidy before leaving. Throughout the appointment, Mr Zilius was happy to answer questions and provide information on what he was doing and why. I believe he is a credit to your company and a welcome change from many of the trades we have experienced in recent weeks whilst undertaking work on the same property.
I would not hesitate to use Lanes again on the back of the service we received from your engineer and will recommend you to others.
– Howard (Hampshire)
‘Thanks to Paul at Lanes Group’
Can I thank Paul and the Lanes team for the professional manner in undertaking the new duct task at Havengore Bridge and by experience overcoming the problems encountered.
– Roger (London)
‘A Big Thank You to the Cardiff Depot’
Thank you so much to Craig in the Cardiff depot (who took our emergency call) and to Gareth (who came to our home). They both provided the most fantastic service.
– Karen (Cardiff)
‘Excellent Customer Service’
I would like to thank you for the excellent service carried out by Darren. We had an issue with our drain flooding which was causing some concern. Darren arrived with a smile and was only too eager to reassure both of us and to fix the problem.
The service provided by Darren coupled with his approach to customer service is an asset to your company. Thank you again.
– Paul (Manchester)
Just a note to say thank you to the guys that came to the bloked drain in Shardlow last night. They worked really hard for a number of hours to clear the block and its much appreciated by all of us.
Please pass this on to the guys on our behalf.
– Zoe (Derbyshire) –
‘Friendly and Courteous Staff’
I would like to provide some feedback for your employees who came out to unblock our drain. They went about their business thoroughly and professionally and kept us well informed throughout the process.
They were very friendly and courteous, despite it taking close to 5 hours to diagnose and remedy. Both chaps are a credit to your company!
– Andrew (Oxfordshire)
‘Polite, Knowledgeable and Keen Staff’
I just wanted to send a note to say thanks to the 3 Lanes teams that came out to my house over the weekend to help with a Water mains problem. They weren’t all from the same depot but there was a Dave, an Ashley and his Dad and one other chap. All really nice, polite, knowledgeable, patient and keen to solve the problem. They put in such a lot of hard work, did a lot of running about trying all sorts of different tactics and I really appreciate their efforts. Lots of useful advice, help and a great representation of your company.
‘Professional and Courteous Staff’
May I please take this opportunity to commend one of your field technicians; Martin. He remained professional, courteous and kept a very happy demeanour throughout the process of clearing a very blocked and disgusting foul man-hole and drainage system. Nothing was too much trouble for him, to the extent that he even washed down and cleared sewage from a residents garden. He is a credit to your company.
– Howard (Kent)
‘Impressed by the service provided’
Dear Mr Griffith – I just wanted to let you know how impressed I am with Lanes Group, and the service they provide.
Firstly the telephone operator, who could obviously sense my distress on the phone and reassured me that despite requiring an email request for the work, she would be able to get someone to attend the job within the next hour or so.
And then the kind, reassuring man who arrived at the house well within the hour, calmed me down despite my tears of panic, and quickly sorted what I had dreaded would be irreparable damage to my sink, pipes and waste disposal. All the time chatting cheerfully and reassuring me that he would sort it.
I am honestly truly grateful, and will definitely be recommending Lanes Group to anyone in a similar situation.
I think he said his name was Keith. I am not sure if all your operators are so polite, professional and kind – but I just wanted you to know that he’s saved me from a considerable amount of further stress and tension, so please pass on my thanks and appreciation.
– Rachel G (Southampton)