Thames Water News
Wastewater engineers from Lanes Group have completed their 1,000,000th drainage maintenance job for Thames Water. The company has totted up the total in little over four and a half years, as it has worked with Thames Water to keep its 68,000-mile network of drains and sewers across London and the Thames Valley flowing freely. The…
New operational chief brings consumer expertise to Lanes Lanes Group has enhanced its consumer expertise by appointing Michael Hall as Head of Operations of its Utilities Division. Hall had previously been a senior manager at one of the UK’s leading home improvement retailers. He is also a Major in the Royal Marine Reserve and has…
Lanes duo win service award after hospital visit Thames Water has given two Lanes Group wastewater engineers customer service awards after they used one of their rest breaks to visit an elderly customer in hospital. The 85-year-old customer lived in one of three semi-detached houses in Surbiton, South London, which had been having problems with…
A father and son working for Lanes Group have won the top award in the inaugural Thames Water Customer Service Awards 2015 for their exceptional and dedicated service that makes them “pure class.” Peter and Kevin Carter received a standing ovation from colleagues as they went up to receive their award – their second of…
A Lanes Group utilities team working for Thames Water has recovered a film maker’s wedding ring after he accidently flung it down a drain while directing a corporate video. Pascal Gunter had been waving his arm to show one of the video participants what he wanted her to do, when the platinum ring shot from…
Lanes Utilities has won the Thames Water Health and Safety Innovation of the Year award for the second year in a row. Judges were impressed by a submission detailing the benefits of a new digital point of works risk assessment tool designed to support a real step change in health and safety culture. Lanes Utilities,…
Lanes Utilities is removing a 10-tonne fatberg on behalf of Thames Water from a sewer under streets in West London. The 50-metre-long fatberg was so heavy that it weakened the sewer to the point that it began to collapse when Lanes engineers tried to remove it. Thames Water concluded the 70-year-old sewer had been damaged beyond repair and had…
A Lanes Group engineer working for Thames Water has helped firefighters search for a pet dog after his owner saw him scamper down a disused drain pipe while chasing a fox. John Dale, who works for the Lanes Utilities Division on its wastewater network maintenance contract for Thames Water, was responding to an urgent request…
