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Drainage and utility specialist Lanes Group plc has won a coveted water industry innovation award for its development of the world’s first virtual reality team training theatre. The company has won the Institute of Water of Innovation Award 2020 for the South East Region for leading the development of virtual reality (VR) capability in a…
Lanes Group plc is backing water companies who are urging customers not to switch to flushing substitute products down toilets during current toilet paper shortages. Panic buying triggered by the COVID-19 pandemic has raised concern that people may resort to swapping toilet paper for other products like wet wipes and kitchen towel, which could increase…
A decade of drainage services delivered by Lanes Group plc during the building of Manchester’s Metrolink tram service is approaching the end of the line. Drainage engineers based at the Lanes depot in Eccles, Greater Manchester, have been working on the new Trafford Park Line which is nearing completion. The company has provided drainage teams…
Drainage engineers from Lanes Group plc are supporting main contractors preparing for construction of the HS2 railway line into Birmingham. Teams from the drainage and utilities specialist’s Birmingham depot have been mapping and cleaning sewer assets along the high-speed rail route, the UK’s largest transport infrastructure project. They have been working for LM, a joint…
What would you expect to find in a sewer? It’s a question that most people won’t often think about too closely, but for companies like Lanes for Drains, it’s a day-to-day reality. Our job is to keep the UK’s drains and sewers clear, flowing and in good working order – and that means making sure…
The phrase ‘a woman working in a man’s world’ is fast becoming less and less relevant says Lanes area development manager Sian Wyn Jones, if her experience is anything to go by. To mark International Women’s Day, we’re showcasing the work of women who work at Lanes, the UK’s largest independent drainage specialist. Sian has…
Louise Paterson has spent a lot of her working life at the sharp end of delivering customer service. For 10 years, she worked in a police emergency call centre. Now, as head of operations in the customer solutions centre (CSC), the nerve centre of Thames Water’s wastewater maintenance operation, she is doing her best to…
You won’t be with Lanes Group plc’s new customer service manager for long before you hear the ‘F’ word. “We had a bit of a challenge with this service. It wasn’t doing quite what the customer needed. We saw there was a solution, so I’d say, let’s fix it!” Joann has been applying this enthusiasm…
