Thames Water News

Wet well team supports pumping station maintenance


A specialist wet well team from Lanes Group plc has supported pump engineers in repairing a sewer pumping station serving one of London’s largest shopping centre. They used their high volume vacuumation and jetting technology to clear debris from the pumping station at Westfield London in White City to allow the repair to be made….

Let’s do exciting sewer work without the emergencies


Louise Paterson has spent a lot of her working life at the sharp end of delivering customer service. For 10 years, she worked in a police emergency call centre. Now, as head of operations in the customer solutions centre (CSC), the nerve centre of Thames Water’s wastewater maintenance operation, she is doing her best to…