Thames Water News
A specialist wet well team from Lanes Group plc has supported pump engineers in repairing a sewer pumping station serving one of London’s largest shopping centre. They used their high volume vacuumation and jetting technology to clear debris from the pumping station at Westfield London in White City to allow the repair to be made….
After trying to catch a rat whilst out for a walk, Olive, a Bedlington terrier, chased a rodent into a waste outlet pipe. After not being able to retrieve Olive, the owner contacted Thames Water for some assistance. Engineers James Lewis and Jack Gale, who are most accustom to unblocking fatbergs, didn’t think they would…
Louise Paterson has spent a lot of her working life at the sharp end of delivering customer service. For 10 years, she worked in a police emergency call centre. Now, as head of operations in the customer solutions centre (CSC), the nerve centre of Thames Water’s wastewater maintenance operation, she is doing her best to…
Pictured at the Time to Talk cake stall are, from the left: Courtney McDonagh, Puja Sharma, HSQE Co-ordinator Romina Ejaz, and CCTV quality assurance co-ordinator Rosa Wilk, who is also a mental health first aider. It was time to talk and time to eat cake for Lanes colleagues working for Thames Water. Mental health first…
Drainage and water utilities specialist Lanes Group plc has grown its service capability with continued investment in a modern tanker fleet. In five years, the company has built a fleet of 60 tankers to support contracts with three water companies and a growing number of commercial customers. Roland Leslie, General Manager of the Lanes Tankering…
Six colleagues from Lanes Group plc have joined nearly 1,000 others in a giant sleep out to raise money for homeless young people. They braved wintry weather, wind and heavy rain to spend the night sleeping on the hard ground at the Queen Elizabeth Olympic Park in East London. The Sleep Out was one of…
Drainage and wastewater specialist Lanes Group plc has become the first service provider in the water utility industry to support its staff by using trauma risk management. The process, known as TRiM, originated in the Royal Marines and was used to assess battlefield trauma. Outside the military, it is most commonly used to support staff…
Lump by lump, a giant tube of concrete discovered by Lanes Group plc wastewater engineers is being removed from a sewer. The rock-hard concreteberg the size of a blue whale was found in the main sewer in Goswell Road, Islington, North London, in April 2019. After weeks of planning, a team of wastewater engineers from…
