Thames Water News
Lanes Utilities is deploying a new 12,000 PSI jet vac tanker to tackle the menace of cowboy builders who dispose of concrete by pouring it down sewers. The new JHL high-pressure unit has the power to blast concrete from the inside of a sewer, preventing the need for a costly and time-consuming excavation to replace…
Lanes Group Technical Director (right) with Steve Spencer, Head of Customer Field Services (Waste water) at Thames Water, and a van sporting the new livery. A smart new livery for Lanes Utilities vehicles reflects the growing strength of a successful partnership with Thames Water, says its director Andy Brierley. The new van and truck signage…
Lanes Utilities and Thames Water have acquired a 360° igloo projection theatre that will transform training by allowing teams to instantly see and hear what it is like to be inside a sewer. The igloo delivers wraparound sound and vision, so wastewater engineers can be immersed in any scenario, no matter how potentially hazardous, without…
A new Customer Solutions Centre, which defines a radical new way for Lanes Group and Thames Water to work together to enhance customer service, has been shortlisted for a Water Industry Achievement Award. The Customer Solutions Centre (CSC) is a finalist in the Partnership Initiative category of the national awards. The CSC, in Slough, Berkshire,…
Wastewater engineers from Lanes Group have completed their 1,000,000th drainage maintenance job for Thames Water. The company has totted up the total in little over four and a half years, as it has worked with Thames Water to keep its 68,000-mile network of drains and sewers across London and the Thames Valley flowing freely. The…
New operational chief brings consumer expertise to Lanes Lanes Group has enhanced its consumer expertise by appointing Michael Hall as Head of Operations of its Utilities Division. Hall had previously been a senior manager at one of the UK’s leading home improvement retailers. He is also a Major in the Royal Marine Reserve and has…
Lanes duo win service award after hospital visit Thames Water has given two Lanes Group wastewater engineers customer service awards after they used one of their rest breaks to visit an elderly customer in hospital. The 85-year-old customer lived in one of three semi-detached houses in Surbiton, South London, which had been having problems with…
A father and son working for Lanes Group have won the top award in the inaugural Thames Water Customer Service Awards 2015 for their exceptional and dedicated service that makes them “pure class.” Peter and Kevin Carter received a standing ovation from colleagues as they went up to receive their award – their second of…
